E-Commerce
• Managing all websites for Wurth Wood Group.
• Growing a website customer base from the ground up.
• Adding additional products to the website based off of customer demand.
• Create and manage cross-sell/up-sell opportunities on the website.
• Assist customers with their website purchases through managing our online chat and “hotline.”
• Own and manage the company’s Zendesk account to filter customer requests.
• Creating and publishing content to all website platforms.
• Increasing online presence to current and potential customers.
• Quality assurance testing on all website programming changes.
• Liaison between all programming and hosting companies.
• Setting up new user accounts for the e-commerce platform.
• Creation and implementation of Search Engine Optimization (SEO).
• Facilitating contact with customers on all website requests.
• Supporting all new and existing sales and marketing campaigns.
• Other duties as assigned.
Marketing
• Create and implement print, email marketing and direct mail pieces.
• Collaborate with product managers to execute successful product launches.
• Establish and expand relationships with customers regarding existing and new products.
• Create designs based on knowledge of layout principles and esthetic design concepts.
• Ensure all marketing pieces are cohesive and point to our key messages.
• Managing all websites for Wurth Wood Group.
• Growing a website customer base from the ground up.
• Adding additional products to the website based off of customer demand.
• Create and manage cross-sell/up-sell opportunities on the website.
• Assist customers with their website purchases through managing our online chat and “hotline.”
• Own and manage the company’s Zendesk account to filter customer requests.
• Creating and publishing content to all website platforms.
• Increasing online presence to current and potential customers.
• Quality assurance testing on all website programming changes.
• Liaison between all programming and hosting companies.
• Setting up new user accounts for the e-commerce platform.
• Creation and implementation of Search Engine Optimization (SEO).
• Facilitating contact with customers on all website requests.
• Supporting all new and existing sales and marketing campaigns.
• Other duties as assigned.
Marketing
• Create and implement print, email marketing and direct mail pieces.
• Collaborate with product managers to execute successful product launches.
• Establish and expand relationships with customers regarding existing and new products.
• Create designs based on knowledge of layout principles and esthetic design concepts.
• Ensure all marketing pieces are cohesive and point to our key messages.
Social Media
• Develop, implement and manage Wurth Wood Group’s social media strategy.
• Define most important social media KPIs to be tracked and reported.
• Manage, create and oversee social media content.
• Monitor all social media pages in and outside of normal business hours.
• Collaborate with Sales and Product Management teams.
• Monitor SEO and user engagement and suggest content optimization.